Privacy Policy

Account Information and Its Use

No email address is required to create an account; a username and password are all you need, and an email address is not mandatory. The account system processes usernames, protected password verification data, and subscription status for authentication, access management, and account maintenance. Passwords are not stored in plain text.

When you submit a support ticket, the system stores the issue description, attachments, and replies you provide so the team can investigate and follow up. Do not include passwords, complete payment credentials, or subscription access credentials in a ticket. Before sharing screenshots, cover personal information unrelated to the issue.

No-Logs Policy and Connection Data

7FVPN does not record which websites users access through accelerated connections. It does not store browsing history, destination domain names, full URLs, DNS query history, or communication content, and does not build profiles of users’ online activity.

Temporary session status needed to operate a connection is used only for forwarding traffic and troubleshooting. It is released when the session ends and is not retained as a persistent connection log. 7FVPN does not keep per-connection records that link source addresses, destination addresses, and connection times.

To calculate subscription data usage, the account retains cumulative usage and reset status. This billing data does not include browsing content and is handled separately from website analytics and order records. The no-logs policy does not mean that account information needed to provide a subscription is not retained.

Website Analytics and Browser Storage

Website analytics help us understand page usage, referral sources, and completed actions. They may involve information such as page paths, referring pages, and browser and device categories. This data is not used to analyze browsing activity over accelerated connections. Processing website requests may involve technical information such as network addresses, limited to what is needed for security and operation.

Cookies and local storage are used to maintain sessions and save login status and language preferences. The user panel may store authentication credentials in local storage to verify identity in subsequent requests. Log out after using a shared device and, if needed, clear this site’s data.

You can restrict Cookies or delete local storage through your browser settings. After clearing them, you may need to log in again, and some preferences may reset. Clearing data in your browser does not also delete server-side account or order records.

Order Records and Third-Party Payments

Order processing involves the subscription plan, amount, order status, transaction identifiers, and refund records. This information is used to confirm service entitlements, reconcile payments, and handle disputes. Payment methods are Alipay / WeChat Pay / USDT; payment processing is handled by the relevant third-party payment service or settlement channel.

7FVPN receives the payment result needed to complete an order and does not ask users to provide their payment account passwords to this site. How third parties handle payment information is governed by their privacy policies. Data is shared only as needed to provide the service, process payments, protect accounts, or respond to valid legal requests. Personal data is not sold.

Data Retention and Deletion Requests

Account information is retained while the account remains active and services are being provided. Order and refund records are retained as needed for reconciliation, dispute handling, and applicable legal requirements. Support ticket information is retained until the issue and any necessary follow-up are complete. Once the purpose has been fulfilled and there is no basis for continued retention, data is deleted or irreversibly anonymized.

You can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of account information. We may need to verify your control of the account before processing a request. Records related to open orders, disputes, or legal retention obligations may need to be kept, with the reason for retention explained. Backup data is cleared through the normal overwrite process. Deleting an account may affect subscription access and future support verification.

Policy Updates and Privacy Questions

Updates to this policy will be published on this page, and the update month at the top will be changed. If there is a material change to data use, processing scope, or user rights, we will provide notice through the website or user panel. Where separate consent is required, we will obtain it as applicable.

Submit privacy questions and requests through the user panel support ticket system. See the Terms of Service and Refund Policy for information about service use and refunds.