Refund Policy

Refund Window and Eligibility

You may request a full refund without giving a reason within 60 days of your first payment. The request period starts when the first payment is successfully processed and is checked against the time your ticket is submitted. Requests submitted within this period remain eligible regardless of how long subsequent verification or payment provider processing takes.

You may also request a refund if, after using the service normally, you find it does not suit your needs. You do not need to prove a connection issue or submit speed test results. Orders outside this period are not covered by this policy's no-reason refund commitment. For duplicate charges or payment issues, you may still submit supporting documents in a ticket for review.

Usage Records and Unusual Orders

Connecting normally, importing a subscription, or using plan data does not by itself constitute grounds for refusing a refund. This policy does not apply an additional deduction based on data already used. Usage records for monthly subscriptions and data packages may be used to verify order status, but must not be used to replace an eligible full refund with a balance-based refund.

If there is unusual usage beyond the plan allowance, a mismatch in payment documentation, repeated refund requests, or suspected account violations of the Terms of Service, the specific circumstances must first be verified. An unusual activity flag alone does not mean a refund will be refused; the decision should explain the relevant facts and grounds. Orders that have not been paid and amounts already refunded are not eligible for another refund. Fees not charged by this service are also outside its refund scope.

How to Request a Refund

Sign in to the user panel, go to Support Tickets, state that you are requesting a refund, and provide the order number, payment method, payment time, and amount paid. If you have multiple orders, list them separately and specify which payment you want reviewed to help match the payment records.

If the payment status is unclear, you may add transaction documentation. Screenshots should conceal personal information unrelated to the order. Do not provide your account password, payment password, wallet private key, or recovery phrase. Ticket verification only needs to confirm the relationship between the account, order, and payment.

After receiving your request, we will let you know in the same ticket if additional information is needed and share the outcome. Continue replying in that ticket to keep the request time and correspondence together. When a refund is confirmed, we will explain how the related subscription benefits and remaining data will be handled, so that the end of benefits after a refund is not mistaken for a connection issue.

Refunds to the Original Payment Method

Refunds for Alipay and WeChat Pay transactions are generally returned through the original payment channel. Check the payment platform's transaction details for where the funds are credited. Another receiving account supplied by the requester cannot replace verification of the original transaction. If the original channel cannot process the refund, we will explain why in the ticket and verify the available options.

On-chain USDT transfers work differently from payment platform refunds. They usually require separate checks of the original transaction, network, and receiving address, and cannot use the same reversal process as Alipay or WeChat Pay. Confirm related details only in the relevant ticket. Do not share an address or send funds in response to messages from unknown sources.

This page does not specify USDT conversion rules, network fees, or the amount to be received. Where relevant, these details must be explained and confirmed against the amount paid for the order before processing. Undisclosed deductions must not be used to alter an eligible full refund.

Checking Refund Status and Related Policies

Request receipt, refund initiation, and funds arriving are separate stages. Arrival time depends on factors such as payment platform processing, the original transaction status, and on-chain confirmations. This policy does not guarantee a fixed arrival time. A ticket notification that a refund has been initiated does not mean the funds have reached the receiving account.

After receiving a processing notification, first check the original transaction details or the relevant on-chain record. If the funds have not arrived, reply in the original ticket with the results of your check so we can investigate further. For payment disputes or duplicate charges, include any existing handling records to avoid processing the same amount twice.

This policy applies together with the Terms of Service and Privacy Policy. Later wording updates will not retroactively reduce refund commitments clearly stated when an order was placed. Any mandatory requirements under applicable law will also apply.